Returns & Refunds
www.verticalnutrients.com
RETURNS & REFUNDS
We offer a 60-day money back guarantee for any first time order. Please return your product after contacting Vertical Nutrients at hello@verticalnutrients.com within 60 days from the date of receiving the order. Vertical Nutrients will provide you the return address by sending you an email upon your request.Please note: the customer is responsible to pay the Shipping/Delivery fee when returning the product. The returned products must be received in their original packaging or they will not be accepted for a refund. The customer is responsible for the cost of return shipping and a $6 processing fee.
We recommend that all returns be sent using a traceable carrier. Vertical Nutrients will not be held responsible for packages not received by us that were returned without a tracking number.
Refunds: We will notify you once we’ve received your return, and you’ll be refunded on your original payment method, less the $6 processing fee and cost of return shipping if you use our pre-paid label. Please remember it can take some time for your bank or credit card company to process and post the refund.
We reserve the right to accept or reject a returns and refund request at sole discretion. We do not accept requests in the following circumstances:
• Return/Refund request is made after 60 days from the date of receiving the product.
• Incomplete product or partial order
• Fraudulent Return/Refund request
If you receive your product and it has been damaged during shipment, please email us at hello@verticalnutrients.com right away. Include a description of the damages, and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly.
CONTACT US
For more information or to initiate a return request, please get in touch with our Customer Support team by sending an email on hello@verticalnutrients.com