Returns & Refunds
www.verticalnutrients.com
RETURNS & REFUNDS
We offer a 60-day money back guarantee for any first time order. Please return your product after contacting Vertical Nutrients at hello@verticalnutrients.com within 60 days from the date of receiving the order. Vertical Nutrients will provide you the Return address by sending you an email upon your request.Please note that the Customer is responsible to pay the Shipping/Delivery fee when returning the product. We recommend that all returns be sent using a traceable carrier. Vertical Nutrients will not be held responsible for packages not received by us that were returned without a tracking number.
We reserve the right to accept or reject a returns and refund request at sole discretion. We do not accept requests in the following circumstances:
• Return/Refund request is made after 60 days from the date of receiving the product.
• Incomplete product or partial order
• Fraudulent Return/Refund request
If you receive your product and it has been damaged during shipment, please email us at hello@verticalnutrients.com right away. Include a description of the damages, and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly.
CONTACT US
For more information or to initiate a return request, please get in touch with our Customer Support team by sending an email on hello@verticalnutrients.com